Returns & Exchanges
We want you to be completely obsessed with your purchase, but if you are not, we accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal; a small return shipping fee will be deducted from your final refund amount.
Pack It Up
Securely pack your items in the original shipping box or a sturdy mailer, ensuring you include the packing slip and that all original Betsey Johnson tags are intact.
Drop Off and Track
Take your package to the nearest authorized shipping location and keep your tracking number handy while we process your refund within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing