Frequently Asked Questions
Everything you need to know about shopping with Betsey Johnson.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of the purchase date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout based on your location.
How do I know what size to order?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure the perfect fit for your new Betsey pieces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.
Are your products authentic?
Absolutely. When you shop directly through our official website, you are guaranteed to receive 100% authentic Betsey Johnson apparel, handbags, and accessories.